# Shipping and delivery

How Womp estimates delivery, which shipping options you see, tracking, customs, and damaged or lost parcels.

**Use this when:** you need to know when a print arrives, what shipping costs, or what to do if it is damaged or lost.

**Don't use this for:** print limits or order steps. Read Design rules and Ordering.

## Delivery estimate

Before you order, the print panel shows "Delivery by" a date, or "Ships by" a date if you have not added an address yet. The estimate adds up the time to prepare and print the order, the time to reach the shipping carrier, and the carrier's transit time. Prints take 2 to 3 business days to process. Shipping time depends on where you are.

## Shipping options

At checkout, under `Select shipping`, Womp shows the options carriers offer for your address, labelled `Cheapest`, `Best Value` and `Fastest`. The price of each option comes from the carrier at checkout and shows in the cart as `Shipping charges`.

## Where Womp ships

Womp ships worldwide. International orders can be charged customs duties and import taxes.

## Tracking

Open your avatar menu and choose `My orders`. Each order shows its status and, once it ships, a `Tracking` section with the tracking ID.

![The My orders settings page with no orders: No orders yet, When you place an order on Womp, it will appear here. The settings menu on the left lists Account (Profile, My orders, Saved addresses, Message preferences, Preferences, Delete account) and Credits & Billing (Spark credits, Billing and plans).](/docs/images/ui/shipping-my-orders.webp)

*`My orders` in settings, before the first order.*

| Status | Meaning |
| --- | --- |
| `Payment pending` | Payment is not complete |
| `Under review` | Womp is checking the model before printing |
| `Action required` | Womp needs something from you, for example an extra charge |
| `Processing` | Accepted and being prepared |
| `Printing` | In production |
| `On the way` | Shipped |
| `Returning` | On its way back to Womp |
| `Delivered` | Delivered |
| `Canceled` | Cancelled |

## Damaged or lost

- **Damaged:** email support@womp.com within 5 business days of delivery, with photos of the damage.
- **Lost:** report it within 5 business days of the expected delivery date. Womp investigates with the carrier.

## Use instead

- **Wrong move:** promising a delivery date from these pages. **Why:** the date depends on your address and the carrier. **Right move:** read the "Delivery by" date in the print panel.
- **Wrong move:** quoting a fixed shipping cost. **Why:** costs come from the carrier for each address. **Right move:** check the shipping options at checkout.

---

Last checked: 2026-11-09. Womp version: Womp web app, November 2026.