# FAQ Short answers to the questions people ask Womp most. One answer per page. **Use this when:** you have one quick question about Womp, printing or plans. **Don't use this for:** exact limits, prices or steps. The topic pages hold those. ## General ### What is Womp? Womp is a browser-based 3D modeling platform aimed to make 3D beginner-friendly and easy. Built by creatives to simplify the 3D learning experience. [Answer page](https://womp.com/docs/help/faq/what-is-womp.md) ### What kinds of exports does Womp support? Womp supports image, video, and 3D mesh exports. 3D export formats include OBJ, STL, PLY, GLTF, USD, FBX, DAE, and X3D. [Answer page](https://womp.com/docs/help/faq/what-kinds-of-exports-does-womp-support.md) ### What devices does Womp work on? Womp runs on any device that supports a web browser. Devices with mice or trackpads are preferred. [Answer page](https://womp.com/docs/help/faq/what-devices-does-womp-work-on.md) ### Why does Womp run on the browser? Womp runs on cloud servers, allowing it to work on all devices without the need for a high-end computer. [Answer page](https://womp.com/docs/help/faq/why-does-womp-run-on-the-browser.md) ### Can I use my Womp creations commercially? Yes, all your Womp creations are yours to own, keep, and sell. You own all the rights to your creations. [Answer page](https://womp.com/docs/help/faq/can-i-use-my-womp-creations-commercially.md) ### Why is my stream quality blurry or flickering? Live rendering causes occasional blurriness during movement, though downloaded images remain clear. A good internet connection makes a lot of difference too. [Answer page](https://womp.com/docs/help/faq/why-is-my-stream-quality-blurry-or-flickering.md) ### Will there be an offline version? Not currently, the team prioritizes optimizing the online experience. [Answer page](https://womp.com/docs/help/faq/will-there-be-an-offline-version.md) ### How do I delete my account? Open your avatar menu, choose Settings, then choose Delete account at the bottom of the Account list. [Answer page](https://womp.com/docs/help/faq/how-do-i-delete-my-account.md) ## Pro subscription ### Does Womp offer a free trial? Yes, Womp offers two weeks of Pro for free. [Answer page](https://womp.com/docs/help/faq/does-womp-offer-a-free-trial.md) ### Is there a discount for annual subscription? Yes. Annual billing saves about 23% on Pro and 20% on Team. [Answer page](https://womp.com/docs/help/faq/is-there-a-discount-for-annual-subscription.md) ### Can I change my subscription plan later? Yes, you can upgrade or downgrade your subscription plan at any time. [Answer page](https://womp.com/docs/help/faq/can-i-change-my-subscription-plan-later.md) ### How do I cancel my subscription? You can cancel at any time: open your avatar menu, choose Manage subscription, then click Cancel plan on Billing and plans. [Answer page](https://womp.com/docs/help/faq/how-do-i-cancel-my-subscription.md) ### Is there a refund policy? All payments are non-refundable once processed. Refunds are only granted for duplicate payments, billing errors, or verified technical issues. [Answer page](https://womp.com/docs/help/faq/is-there-a-refund-policy.md) ### How can I request a refund? Please contact us at support@womp.com within 72 hours of the transaction. [Answer page](https://womp.com/docs/help/faq/how-can-i-request-a-refund.md) ### Is my data secure and private? Yes, we take data security and privacy seriously. We use industry-standard encryption and have strict privacy policies in place. [Answer page](https://womp.com/docs/help/faq/is-my-data-secure-and-private.md) ### What happens if I miss a payment? If a payment is missed, we'll notify you and attempt to process the payment again. Your service may be temporarily suspended if the issue persists. [Answer page](https://womp.com/docs/help/faq/what-happens-if-i-miss-a-payment.md) ### What happens to my Pro projects once my subscription expires? Once your Pro subscription ends, you won't be able to access projects that were created as Pro. If you believe those files are locked but contain no Pro features, please reach out to us at support@womp.com. [Answer page](https://womp.com/docs/help/faq/what-happens-to-my-pro-projects-once-my-subscription-expires.md) ## AI/ML ### Does Womp use generative AI? Womp Spark uses industry-standard AI models for image and 3D mesh generation to assist in your creative process. [Answer page](https://womp.com/docs/help/faq/does-womp-use-generative-ai.md) ### Will my projects be used for AI/ML? Womp stands firmly against scraping for AI. Any creations made within Womp will not be used for AI/ML training by us. [Answer page](https://womp.com/docs/help/faq/will-my-projects-be-used-for-aiml.md) ## Primfusion ### What dataset was used to train Primfusion? PrimFusion was trained on synthetic data generated through self-play, where the model engages in simulated interactions to learn and improve. [Answer page](https://womp.com/docs/help/faq/what-dataset-was-used-to-train-primfusion.md) ### Will Womp use my projects to train on my style? Womp guarantees that your projects and data will never be used to train our models without your explicit consent. [Answer page](https://womp.com/docs/help/faq/will-womp-use-my-projects-to-train-on-my-style.md) ### When can I use PrimFusion? We'll be releasing a public version soon. In the meantime, sign up for our waitlist. [Answer page](https://womp.com/docs/help/faq/when-can-i-use-primfusion.md) ## 3D printing ### What material is used for 3D printing? We use high-quality resins for all our prints, including both white and clear options. These resins deliver excellent detail and a professional finish. [Answer page](https://womp.com/docs/help/faq/what-material-is-used-for-3d-printing.md) ### How durable are the 3D prints? Our resin prints are sturdy and long-lasting. While they can handle normal handling and display, they should be treated with care. [Answer page](https://womp.com/docs/help/faq/how-durable-are-the-3d-prints.md) ### What happens after I place my order? Once your order is placed, it goes through our quality check process before printing. You'll receive confirmation emails about your order status. [Answer page](https://womp.com/docs/help/faq/what-happens-after-i-place-my-order.md) ### Can I cancel my order? Yes, but only within 1 hour of placing your order. After this window, orders enter production and cannot be cancelled. [Answer page](https://womp.com/docs/help/faq/can-i-cancel-my-order.md) ### Can I customize my print after receiving it? Yes, our resin prints are perfect for customization through sanding, polishing, dip coating, or painting methods. [Answer page](https://womp.com/docs/help/faq/can-i-customize-my-print-after-receiving-it.md) ### What are the shipping timeframes? After placing your order, prints take 2–3 business days to process. Once processed, shipping time varies by delivery location. [Answer page](https://womp.com/docs/help/faq/what-are-the-shipping-timeframes.md) ### Do you ship internationally? Yes, we ship worldwide. Please note that international orders may be subject to customs duties and import taxes. [Answer page](https://womp.com/docs/help/faq/do-you-ship-internationally.md) ### What if my print arrives damaged? If you receive a damaged print, contact support@womp.com within 5 business days of delivery with photos of the damage. [Answer page](https://womp.com/docs/help/faq/what-if-my-print-arrives-damaged.md) ### Will my print change color over time? Yes, like most resins, both our white and clear materials may experience slight color changes over time, particularly with UV exposure. [Answer page](https://womp.com/docs/help/faq/will-my-print-change-color-over-time.md) ### Is the material food-safe? Our 3D printed materials are not food-safe and should not be used for food consumption unless they are coated, cast, or otherwise treated. [Answer page](https://womp.com/docs/help/faq/is-the-material-food-safe.md) ### What if my package is lost? Report missing packages within 5 business days of the expected delivery date. We'll investigate with the carrier and work to resolve the situation. [Answer page](https://womp.com/docs/help/faq/what-if-my-package-is-lost.md) ### Why don't clear resin prints perfectly match the colors I see on my screen? Due to the inherent properties of clear resin and the printing process, achieving a 1:1 color match with digital displays is challenging. [Answer page](https://womp.com/docs/help/faq/why-dont-clear-resin-prints-perfectly-match-the-colors-i-see-on-my-screen.md) ### Why do you recommend solid prints for clear resin instead of hollow ones? For clear resin, solid prints deliver the highest visual quality. Hollow prints create visible internal structures and imperfect curing. [Answer page](https://womp.com/docs/help/faq/why-do-you-recommend-solid-prints-for-clear-resin-instead-of-hollow-ones.md) ### Do you offer bulk 3D printing orders or enterprise solutions? Yes, if you need to place a large order or require custom 3D printing solutions for your business, we offer volume pricing and tailored services. [Answer page](https://womp.com/docs/help/faq/do-you-offer-bulk-3d-printing-orders-or-enterprise-solutions.md) ### Are there any discounts available? Yes, Pro subscribers receive a 10% discount on all 3D prints. [Answer page](https://womp.com/docs/help/faq/are-there-any-discounts-available.md) ## Use instead - **Wrong move:** quoting a print limit from an FAQ answer. **Why:** the answers are short and carry no rule IDs. **Right move:** read [Design rules](https://womp.com/docs/print/design-rules.md). --- Last checked: 2026-11-09. Womp version: Womp web app, November 2026.